Enorossi Services

Customer Service and Quality

enorossi after sales service

Our Technical Dept. is at your disposal for helping you solving problems and suggesting you the most suitable method for working with our machines.

Contact us for any technical information you may need.
Email: service@enorossi.it

Our machines are guaranteed in compliance with the law from the delivery date. Warranty includes replacement of a faulty part with a new one, delivered ex work to our workshops. Warranty is avoided if faults or breakages are caused by improper use of the vehicle due to lack of experience, carelessness or negligence on behalf of the user.

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Customer Focus

Company growth depends on the confidence of our customers. This is why we must pay attention to their specific needs and provide innovative machinery at competitive prices, ensuring adequate service levels. Our innovations come from taking your requirements into consideration.

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Attention to change

We do not wait for problems to come, we try to anticipate them. The patents issued are evidence of the effective focus on market changes.

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Safety first

Safety is one imperative which must be maintained for us. This is why we invested in assets, technology and technical preventive measures. We developed solutions aimed at improving safety conditions in the workplace. All our machines are CE marked and, where necessary, covered by road homologation. In 2012 we purchased 2 automated vertical warehouses in order to manage commercial components and semi-finished products.

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Compliance with rules

Safety, security and high performance characteristics are recognized by accredited entities through the release of system and quality certifications. We awarded ISO 9001:2008. certification. This confirmed our serious commitment to minimize the environmental impact of procedures, product development and implementation. We use a paint procedure that has a low environmental impact. The packaging material respect ISPM 15 regulations (International Standards for Phytosanitary Measures).

Our plus

Customer service

CUSTOMER SERVICE

Our team will help you choosing the product that best suits your needs, they will provide you all information for your purchase decision. Choosing Enorossi means choosing the best.

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SPARE PARTS

Our automatic spare parts department allows us to be fast in shipping parts, offering you a real support to the machines on the field.
A highly qualified team will prepare the parts with greatest care and quality control.

R&D

R&D

Enorossi means buying a high quality machine; our technical team is always working to satisfy your requests.

CERTIFICATIONS

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ACCREDIA – CERMET

Sincert (today Accredia) – Italian Accreditation System.
Cermet – Management system for quality certified
UNI EN ISO 9001:2008.

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UNACOMA

Unacoma – Italian Agricultural Machinery Manufacturers Federation. It is aimed at recognizing greater efficiency and autonomy to the single groups.

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FEMA

It connects manufacturers, suppliers and distributors of agricultural equipment. FEMA is the voice of a specialized industry that continues to bring choice, value and innovation to agriculture.